Wednesday, December 11

It was another chaotic trip through Sydney airport yesterday.  I don't know what Virgin passengers have to endure but Jetstar give the impression they are trained by the Spanish Inquisition.  1 hour and 20 minutes I stood in line just to hand my suitcase to a surly check-in chick (is that how her job is described?).  Last time we were held up, they blamed it on a computer glitch; this time, they blamed the smoke from the bushfires, causing an alarm to go off in the baggage conveyor belt.  What rubbish! There are 12 check-in gates and there were never more than 4 staff members on duty.  

I felt for the family groups and for the non-English speaking passengers who had no idea what was going on.  Many of them would have flown in from Singapore or Tokyo: real airports who know what they are doing.  Sydney Airport is an embarrassment!