When I went to Hobart in 1975, I joined the Teachers' Credit Union. I had been with some other bank but the TCU offered a better deal and I suppose I liked the idea that all the Board members were people like me rather than Castlereagh Street fatcats. Today, fifty years on, I've decided it's time for a change. Over the years, the TCU has morphed into Mystate Bank, a full-service institution which seems to have moved away from its chalkie roots.
I had a problem with my credit card on Saturday afternoon. Normally, I would ring the hotline and sort it out. But no, the hotline has limited hours and closed 15 minutes ago, and will not open until 8 am on Monday. Not good enough!
I rang this morning and got a pleasant young man on the 'phone. 'We need to confirm your identity so we'll send you a QR code. OK, the code arrived telling me to take a picture of it with my 'phone. Yes, then what?
I rang back and got a young woman this time with a USian accent. She said I might need a QR reader and I could download it from the App store. Then what, I asked. It's all on the screen, she said.
Only it wasn't. So, I'll have to get dressed, go into Launceston tomorrow, pay for parking and stand in line to sort out the problem. Or not.
It's a public holiday here but I'll be in on Tuesday to withdraw my (measly) funds and dump then in the Commonwealth branch which is in the Main Street, here in Longford. At least they're handy.
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